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Return Policy

Return / Exchange Guarantee

MAKAVELIC offers free and easy Return / Exchange within 7 days after your receiving your purchase (as determined by the date of signing for the purchase). When you return, you will need to contact us the "Order Number". Returns must be in their original condition. The goods must not be damaged, stained, changed or worn. Original labels, price tags and packaging must be kept intact.

Simple Return

To any SF Express Service Center or SF Express Station to return the goods. (All shipping costs borne by MAKAVELIC)

Fill in delivery form.

② Recipient information
Address:  Unit 503, 5/F, Asia Logistics Hub SF Centre, 36 Hong Wan Road, Tsing Yi, Hong Kong
                S.F. Express HK Limited
Tel: 2180-9283

⑩ Payment of Charges
Check "Receiver"

* Note: We only accept return by SF Express. Returns made by other delivery provider (including normal post) will not be paid for by us.

Refund Policy

Please contact us "Order number" and “Tracking number” after returning the goods. We will arrange a Full Refund immediately upon receipt of the return.

Refund will be 5 to 7 working days back to your credit card which you paid.

You will receive an email notification after the refund has been processed

Exchange Policy

Please contact us to inform us the "Order number" and "Tracking number", and inform us the style you want to change.

1. If the price of the replacement item is the same as that returned, we will send the replacement item immediately upon receipt of the return.

2. If the price of the replacement goods is not the same as the returned, we will calculate the difference, return the difference, or ask you to make a payment of the difference. We will send the replacement goods immediately upon receipt of the return.

Return Note

Returns will not be accepted under the following conditions:
1. Products that are washed, used or damaged by personal usage;
2. Lack of original label, tag or packaging;
3. Lack of the gifts or accessories;
4. Exceeded the return time period.

Unable to deliver Orders

Some orders will be due to the receipt of the address is unknown, PO Box, hotel address, delivery are no recipient, the recipient refused to pay taxes / refused to provide identity cards / failed to declare the goods or the recipient refused Parcel and other reasons to be returned.

When the package is returned to us, the MAKAVELIC online store will charge the shipping costs and customs duties.