Return Policy

Return / Exchange Guarantee

MAKAVELIC offers free and easy Return / Exchange within 7 days after your receiving your purchase (as determined by the date of signing for the purchase). The goods must not be damaged, stained, changed or worn. Original labels, price tags and packaging must be kept intact.

Simple Return (All shipping costs borne by MAKAVELIC)

Hong Kong

To any SF Express Service Center or SF Express Station to return the goods.

Recipient information

Company name : MAKAVELIC ONLINE STORE

Address: Unit 2003 Wu Sang House, 655 Nathan Road, Mongkok, Kowloon

Tel: 5801-8256

Payment of Charges : "Receiver"

Taiwan

Please contact us to make an appointment for pick-up.

Tel: 02-7709-9200

Other countries

Please contact us for enquiries.

Refund Policy

Please contact us "Order number" and “Tracking number” after returning the goods. We will arrange a Full Refund immediately upon receipt of the return.

Refund will be 5 to 7 working days back to your credit card which you paid.

You will receive an email notification after the refund has been processed

Exchange Policy

Please contact us to inform us the "Order number" and "Tracking number", and inform us the style you want to change.

1. If the price of the replacement item is the same as that returned, we will send the replacement item immediately upon receipt of the return.

2. If the price of the replacement goods is not the same as the returned, we will calculate the difference, return the difference, or ask you to make a payment of the difference. We will send the replacement goods immediately upon receipt of the return.

Return Note

Returns will not be accepted under the following conditions:

1. Products that are washed, used or damaged by personal usage;

2. Lack of original label, tag or packaging;

3. Lack of the gifts or accessories;

4. Exceeded the return time period.

Unable to deliver Orders

Some orders will be due to the receipt of the address is unknown, PO Box, hotel address, delivery are no recipient, the recipient refused to pay taxes / refused to provide identity cards / failed to declare the goods or the recipient refused Parcel and other reasons to be returned.

When the package is returned to us, the MAKAVELIC online store will charge the shipping costs and customs duties.